Refunds , Returns and Exchanges

Returns and Exchanges

Be confident that your purchase is covered by the current Australian Consumer Law.

We are not required to refund an item for change of mind.

Thou, you can choose a refund or exchange if the item has a major issue. This is when the item has an issue that would have stopped you from purchasing it , if you had known about it, the product is unsafe, the product is significantly different from the sample image or description, doesn’t do what we said it would and can’t be easily repaired to make good.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to the original method of payment, within a few days.

To be eligible for a Exchange, your item must be unused and in the same condition that you received it. The product must also be in the original packaging and fit for re sale.

Return postage fees for Exchanges are incurred by the purchaser. The return shipping address will be provided within our communications to resolve an issue.

All Returned items must be shipped via a trackable shipping service and if returning items over $100 , we would strongly recommend purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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